Salesforce Field Service
The Salesforce Field Service mobile app
The Salesforce Field Service mobile app is a new way to bring all the benefits of Field Service management to mobile employees. Offer this high-quality mobile solution to employees to increase first-visit resolutions. Built to work offline, Field Service presents information in an organized, easy-to-use user interface, bringing employees the latest information with in-app notifications.
Powered by the Salesforce1 platform, this app allows you to customize and extend the app to empower your mobile workers with everything they need to easily resolve issues in the field.
Note: This app requires your Salesforce org to have Field Service. Field rummy all gamesService Coach Licenses must be provided to individual users in order for them to utilize the application. Contact your Salesforce account executive for more information about purchasing Field Service and user licenses.
Resources:
- Easy to use thanks to an optimized, organized and attractive user interface for viewing service sessions, work orders, inventory, service history and other important information from anywhere.
- Mapping, navigation and geolocation features let you know where you are, where you've been and where you're going next.
- Design for offline start-up with intelligent data clearing and offline actions to let you complete work regardless of network connectivity.
- Collaborate in real time with controllers, agents, managers and other mobile technicians or employees through messages and photos in Chatter.
- Access relevant Knowledge articles to get help completing difficult tasks.
- Stay informed about the latest information with automatic push notifications to relevant users.
- Easily obtain proofs of service using your touch screen to capture customer signatures.
- Quickly generate and send Service Reports to your customers after jobs are completed.
- Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.
- Get ahead by visualizing the parts needed to complete a job and easily record the products consumed after a job is completed.
- Extend and customize this application using configurable layouts to rearrange information and list views to control users' schedules. Tailor-made quick actions, Salesforce Flows, and deep links to other apps enable users to solve any case.
- Declare your time off by recording it in the app under Resource Absences
- Control which fields employees working on mobile devices see when viewing resource absences in the Field Service profile tab.
- Intuitively visualize the different steps required to complete complex jobs with work order line items
- Get up to speed quickly by viewing asset service history information
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